Support
We're Here When You Need Us
Expert help desk available 24/7 for managed services clients. Average response time: under 15 minutes.
AI-Powered Support
Meet R.I.V.E.R.
Responsive · Intelligent · Virtual · Expert for Resolution
R.I.V.E.R. is KeyStone's AI support agent — always on, always learning, and ready to help around the clock. Whether you have a quick question or a complex issue, R.I.V.E.R. triages your request and loops in the right team member when it matters most.
Get in Touch
How Would You Like to Reach Us?
Experiencing an issue?
Check our status page for real-time service health before reaching out.
Chat with Us! (New)
Chat with R.I.V.E.R. using the messenger above and get an instant ticket before being connected directly with a tech. R.I.V.E.R. is available 24/7, and can open a ticket for the team after hours.
Send a detailed description of your issue and we'll get back to you promptly.
service@keystone.solutionsSupport is available 24/7/365 for all managed services clients.
Critical issue outside business hours? Call us directly at 423.464.6424 for immediate escalation.
Existing client? Access your Client Portal